Office Policies

Our patients are seen by appointment only and are scheduled to repect your time. We reserve a specific time for child’s care, and we make every effort to see you at the appointed time. These dental appointments may vary according to a child’s needs and level of cooperation. By staying on schedule, we can give every child the attention and care they deserve in as pleasant an atmosphere as possible.

Inadvertent delays to the schedule can occure and your patience is very much appreciated. Each child is an individual, and some may require more “tender loving care” than others. We ask for your understanding in that your child may be the next one needing our extra attention. If your child has a dental emergency or a severe toothache, every attempt will be made to see that child that day.

Because our practice is limited to children, it is not possible to give everyone appointments in the later afternoon. We like to reserve these times for older children. Children under 5 usually are in a better frame of mind and have a positive experience in the morning. The best time for these appointments is not after school when your child is tired of sitting and either needs rest or physical activity. We also prefer to see children requiring longer appointments in the morning when they are rested and alert. These recommendations go a long way in having a comfortable experience at the dental office.

We will be happy to provide your child with a signed verification for the appointment, which meets California law for a legal school excuse.

As a courtesy, our treatment coordinators will attempt to confirm your child’s appointment 24 hours in advance. However, we do ask that patients/parents assume responsibility for their appointment time. If you do need to change an appointment, we ask that you provide our office with a 24-hour notice or a $25 fee will be applied to your account. This courtesy on your part will allow us to make this time available to patients who could benefit by having treatment done sooner.